Your data is safe with us Fully secure

Welcome to 11lab's Privacy Policy. This policy explains how personal information is collected, processed, stored, and protected for users of the https://11lab.click platform. 11lab believes every user has full ownership of their personal data — we only collect what is necessary to deliver and improve our services.

This Privacy Policy applies to 11lab's website, mobile application, and all associated services. By registering on or continuing to use our platform, you are considered to have accepted this Privacy Policy.

We operate in accordance with international data protection standards and treat user privacy as our highest priority. If any changes are made, we will notify you in advance via email or through the platform.

11lab only collects information that is essential to providing a safe, personalized, and legally compliant gaming experience. The types of data collected are outlined in detail below:

The information above may be collected directly from you (registration, form submissions), automatically (cookies, log files), or through third-party verification services.

11lab uses collected data only for the specific purposes outlined below — it is never used for anything beyond that.

• Account creation & verification Your information is used to verify your identity at registration and to complete the KYC process.
• Security & Fraud Prevention IP addresses, device information, and transaction data are analyzed to detect account hacking, money laundering, and fraudulent activity.
• Payment Processing Payment information is processed to securely complete deposits and withdrawals.
• Personalized experience Your gaming preferences are analyzed to provide relevant game recommendations, bonus offers, and personalized promotions.
• Customer Support Your information is used to resolve issues quickly and to keep track of your support history.
• Platform Improvement User behavior is analyzed to improve platform performance, interface design, and service quality.

11lab never sells your personal information to third parties. However, limited data may need to be shared in certain circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• KYC Verification Services: Documents may be shared with accredited service providers for identity verification purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud prevention: Required information may be shared with anti-money laundering authorities.
• Technology partners: Anonymized data may be used for cloud storage and analytics services.

11lab uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences, language settings, and customizations.
• Analytics cookies: To analyze platform usage and improve overall performance.
• Marketing cookies: To show you relevant promotions and offers (you can opt out at any time).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

11lab follows industry-leading technology and practices to protect your data. Our security infrastructure operates on the following levels:

• For all data transmissions 256-bit SSL/TLS Encryption Is used.
• Sensitive Data in the Database AES-256 Stored with encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Regular third-party security audits (Penetration Testing) are conducted.
• Automatic alerts are sent when a suspicious login is detected.
• Server data is regularly backed up and stored in a secure location.

11lab does not store your data indefinitely. A specific retention period is defined for each type of information:

• Account Information: For the duration of the active account + 5 years after closure (as required by law).
• Transaction History: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Log Files & Analytics: 2 years.
• Support conversations: 3 years.
• Marketing preferences: Deleted as soon as you opt out.

After the designated retention period, data is securely deleted or anonymized.

As an 11lab user, you have several important rights regarding your personal data:

11lab will endeavor to respond to any rights request within 30 days of receipt.

11lab strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any personal data belonging to minors.

• Age verification is mandatory at the time of registration.
• If an account is found to belong to a person under 18 years of age, it will be closed immediately.
• All associated data will be permanently deleted.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated privacy team:

• Email: support@11lab.click
• Support: Chat with us directly in Bengali via Live Chat — available 24/7.
• Response time: Usually within 24–48 hours.

We take every complaint seriously and work to resolve it as quickly as possible.