11lab believes gaming should be a healthy form of entertainment — not a source of stress or financial harm. Our responsible gaming policy helps you set limits, assess yourself, and get support when you need it.
Responsible gaming means treating gaming purely as entertainment — not as a source of income or a way to solve problems. At 11lab, we want every player to game mindfully, within a set budget and time limit. Gaming should be a small part of your life — never more important than family, work, or health.
Online gaming is growing fast in Bangladesh. Along with this rising interest, some players are showing signs of excessive play. 11lab takes this seriously and is committed to ensuring a safe environment for every player.
Our responsible gaming program is built on three pillars — Awareness, Control and Support. Even if you feel your gaming is under control, take a moment to read through this guide — it can make your experience even more enjoyable.
11lab provides a range of effective tools to help keep your gaming experience safe and in control — completely free of charge.
Set your own daily, weekly, or monthly deposit cap. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Set a maximum duration for each gaming session. Once the time is up, the system will automatically alert you and, if needed, end the session.
If you feel like you need a break, activate Cooling-Off Mode. Temporarily disable your account for anywhere between 24 hours and 30 days — no bets or deposits will be possible during this period.
If you feel you need a longer break, use the Self-Exclusion option. You can have your account fully suspended for anywhere between 6 months and 5 years.
Set a maximum amount per bet so you don't face major losses in an impulsive moment. This limit can be lowered at any time, but increasing it takes time.
Opt out of promotional emails, SMS, and push notifications at any time. You can turn off all marketing communications entirely to reduce the temptation to play.
Setting limits on 11lab is easy and entirely voluntary. The list below outlines the available limit types and when each one takes effect.
| Limit Type | Time to Reduce | Time to increase |
|---|---|---|
| Daily Deposit | Immediate | After 24 hours |
| Weekly Deposit | Immediate | After 7 days |
| Monthly Deposit | Immediate | After 30 days |
| Session Time | Immediate | After 24 hours |
| Single Bet | Immediate | After 24 hours |
| Cooling-Off | Immediate | After expiry |
| Self-Exclusion | Immediate | After a minimum of 6 months |
Set your gaming limits in just a few simple steps.
Read through the questions below and check any that apply to you. This is a quick self-assessment — there are no right or wrong answers.
If you notice any of the signs below, it's time to seek help.
Responsible gaming isn't about having less fun — it's about making the fun last longer. Follow these tips and gaming will always be something you enjoy.
You don't have to face it alone. 11lab's support team and specialists are always here for you.
Talk directly with our support team in Bangla, 24 hours a day, 7 days a week.
Reach out confidentially: support@11lab.click — you'll receive a response within 24 hours.
Set limits or activate self-exclusion at any time from Settings — no questions asked.
For answers to common questions about responsible gaming FAQ page View.